ITC account not updated paid up on 13/09/2022 Still OPEN

Finchoice is disappointed me, on the 23 of September 2022 finchoice debited their last instalment and closed my account as per my request, after that finchoice supposed to update the ITC record, i called them also wrote the emails to *** asking them when they will update my record ITC, they told me that it will be done on the 9th of October 2022, however i am sitting with a problem as till to date is not updated and the account was having missed payment, meaning i cant apply anything as it will be decline because of that,

someone on their admin i believe is not doing job correctly because now they added another same account on my ITC as FINCHOICE AFRICA MOBIMONEY and this account it came as closed however the original account that was having with them is FINCHOICE MOBIMONEY and is open in areas with 960 that was debited by them on the 23 of September 2022 that should be updated on the 9th of October 2022

today is day 17 and was checking with all 3 ITC and they said that they didn't receive any instruction or request from finchoice that is why there is no changes

Transunion told me that immediately they receive instructions it take them 24hrs to update

all 3 ITC Forwarded me the confirmation of current credit report to proof my query, please finchoice take urgent action to sort out your mistake that affecting my life, i have lots of email request and your apology reply but nothing in action is happening,

"Hi Busani,

Trust you are well.

Kindly please be informed that the credit bureau update has been escalated and we hope to have an update within 7 working days. Apologies for the inconvenience caused." this email i received on the 24\10\2022 and if not updated by Friday i am taking this matter forward that will include but not limited legal wise