Is the Premium skip option a **** ??

Good day,

I am writing to express my severe dissatisfaction and concern regarding a recent incident involving your "Skip Payment" service. I have been a customer of Finchoice for just under a year, and until this incident, I have been immensely satisfied with the service, particularly the accessibility of funds and the same-day processing of payments.

Approximately two weeks ago, I utilized your application to exercise the option of skipping my scheduled premiums. This action was taken due to an urgent financial requirement to take my daughter to see a medical specialist. I completed the process on the app and received confirmation that both premiums had been successfully skipped.

Despite this confirmation, a deduction was processed from my account on 25 November 2025. This failure in the integrity of the service you offer has caused me and my family significant financial strain and planning disruption.

When I contacted client services to raise this issue, I was told that "there was no request made." I followed your procedure, received confirmation, and yet the deduction occurred. This suggests that when Finchoice systems fail and its wrong to incorrectly blame and discredit the customer. This situation forces me to question the reliability and trustworthiness of Finchoice’s operations. Are you deliberately deducted people's premiums even after they're requested to skip a premium ? I'm tempted to ask around people on social media to find out if this happened to them because this makes absolutely no sense to me

I need to know:

Can you immediately reverse the November 25th deduction?

Failing the reversal, can you guarantee the ability to skip the upcoming December premium, and provide me with a formal, written confirmation of this action ?

I expect a prompt and satisfactory response that addresses the system failure and provides the requested compensation or resolution.