Irresponsible with our credit health

Recently settled my account on the 26th of may 2023 and realised i made the error of usingmy name as reference instead of my ID,so i immediately sent an email with my POP and also sent my ID.I have since not been assisted or called back…A guy named Jeremy sent an email saying “my account will be updated in 48hrs since friday,it has not been updated and they even deducted more money from my account on the 31st which i had to reverse despite sending an email everyday since the date of payment ,i also sent an email raising my concern about how this will affect my credit score if i end up having to reverse a debit order for an account i have already settled.I am disgruntled and feel they are being irresponsible with my credit health.