HD
Herman D
1 reviews | Active since May 2021
18 Mar 2022, 11:23
INFORMATION UPDATE FAIL
I have called the call Centre on 6 different occasions, sent countless e mails since 17 February 2022. Today is 18 March 2022 and I have still not had any joy from this company. I am trying to update my contact details for 1 month now. The call center agents keep telling me that the matter is escalated but there are no team leaders or management on site to make the update as they are all working from home. Surely there is no need for the call center to be operating if the agents cannot even do a simple task of updating information. Absolutely horrible service
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Finchoice's replyOfficial
18 Mar 2022, 21:51 Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Best regards,
Finchoice's reply18 Mar 2022, 21:51
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Best regards,