Incorrect listing on ITC and Experian

I have 1 account which is on Legal status and paying through attorneys, but to my surprise, months later now there is a second Account on both Experien and Transunion that Finchoice says I owe. The balances are also the same just R 100 difference and the account nrs are different making my balance of accounts on my Credit reports way higher than it should. I have emailed them several times, they say they will get back in 2 days its been more than that. When I call their legal side to correct this on ********** I hold for 15 minutes the person answers then drops it, it happened x3 times. I can not afford to hold for so long every time and not get the help I need. This needs to be corrected as its putting my credit life score very low and Its definitely not fair that I have to suffer this way because their staff are not doing the right thing.