Incorrect listing and information on credit bureau

I dont even know where to begin.

I have missed one payment per account on my FINCHOICE accounts and that was April 2024 when I was unemployed.

On 30 and 31 May 2024 - both accounts were paid (debited from my FNB account). On 26 June 2024 both accounts were debited on my FNB account. On 29 July 2024 again both accounts were debited on my FNB account. (I can supply bank statements)

The Mobi account was settled via the 29 July debit order therefore the 12 months loan is remaining with 1 month in arrears.

The customer service department is insisting that I am in arrears for 2 months because their system is saying that. Also my credit Bureaus all say that I owe Finchoice from May 2024 to July 2024, no payment was received.

Please can you rectify this as it is impacting my credit profile and future credit application . Finchoice did not receive payment in the month I was unemployed which was end April 2024 ONLY. All the other months Finchoice received full payment via debit order.

The consultants have been rude and inconsiderate and not practicing TCF at all. Please assist urgently.