KM
Kimathi M
1 reviews | Active since Dec 2018
16 Aug 2020, 13:54
Incorrect information and installment indicated on Mobi Money account.
My account balance for my mobi money account is currently R507. On the mobi money account the next installment is indicated as R3 708.85 that will be deducted 01 September 2020. I have called twice for this issue to be resolved. The next installment should be R507 and not the R3708.85 amount indicated. I am constantly being told the issue will be resolved the account will be updated. It's been 2 weeks nothing has been resolved. I get SMSes stating my query has been resolved and when I log in on my account nothing has been done. Please can you assist me with this?
Helpful (0)
Replies (4)0
Replies (4)
Finchoice's replyOfficial
16 Aug 2020, 19:44Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's reply16 Aug 2020, 19:44
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
KM
Kimathi M's updateReviewer Update
17 Aug 2020, 08:44Good Day
I have received the below response which for me is unacceptable. Money that goes in my account is budgeted for. If the debit order goes off on R3 708.85 I won't be able to meet my other financial obligations and they cannot wait for finchoice to refund after 24hrs. It's the 17/08/2020 update your records and ensure the correct debit order of R507 goes off on the debit order date instead of R3 708.85.
Message Received;
I have received the below response which for me is unacceptable. Money that goes in my account is budgeted for. If the debit order goes off on R3 708.85 I won't be able to meet my other financial obligations and they cannot wait for finchoice to refund after 24hrs. It's the 17/08/2020 update your records and ensure the correct debit order of R507 goes off on the debit order date instead of R3 708.85.
Message Received;
Good day
Kindly be advised, that the reason you see the installment is due to that being the last agreement you has with finchoice on your mobi money account.
The R507 amount you are referring to is due to airtime purchases please ignore the installment amount you see on mobi money as this will auto adjust in the tracking process.
As there was no other withdrawals on the account he system uses the last installment amount and that is what you are seeing.
I can confirm that should the installment go off (which it should not) we will refund you within 24 hours.
Kind Regards.
customer support
t +27 (0)861 346 246 e ***
KM
Kimathi M's update17 Aug 2020, 08:44
Reviewer Update
Good Day
I have received the below response which for me is unacceptable. Money that goes in my account is budgeted for. If the debit order goes off on R3 708.85 I won't be able to meet my other financial obligations and they cannot wait for finchoice to refund after 24hrs. It's the 17/08/2020 update your records and ensure the correct debit order of R507 goes off on the debit order date instead of R3 708.85.
Message Received;
I have received the below response which for me is unacceptable. Money that goes in my account is budgeted for. If the debit order goes off on R3 708.85 I won't be able to meet my other financial obligations and they cannot wait for finchoice to refund after 24hrs. It's the 17/08/2020 update your records and ensure the correct debit order of R507 goes off on the debit order date instead of R3 708.85.
Message Received;
Good day
Kindly be advised, that the reason you see the installment is due to that being the last agreement you has with finchoice on your mobi money account.
The R507 amount you are referring to is due to airtime purchases please ignore the installment amount you see on mobi money as this will auto adjust in the tracking process.
As there was no other withdrawals on the account he system uses the last installment amount and that is what you are seeing.
I can confirm that should the installment go off (which it should not) we will refund you within 24 hours.
Kind Regards.
customer support
t +27 (0)861 346 246 e ***
KM
Kimathi M's updateReviewer Update
18 Aug 2020, 08:37Good Day
I just checked on the mobi account this issues still has not been resolved!!!!
I just checked on the mobi account this issues still has not been resolved!!!!
KM
Kimathi M's update18 Aug 2020, 08:37
Reviewer Update
Good Day
I just checked on the mobi account this issues still has not been resolved!!!!
I just checked on the mobi account this issues still has not been resolved!!!!
Finchoice's replyOfficial
05 Sept 2020, 10:01Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply05 Sept 2020, 10:01
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team