Incorrect Debits on My Accoun

My name is Motlalepule Samuel Sello. I am requesting your urgent intervention regarding an issue with my loan account with FinChoice. For the month of March, my account has been incorrectly debited multiple times. Today between 08:00 and 09:00, I contacted your call centre and spoke with one of your consultants. The consultant confirmed that my account had been over-debited three times. I was then informed that the extra debits would be reversed to my account within 3 to 5 working days. During the same call, I also requested a statement for all the accounts I have had with FinChoice, and I was advised that it would be emailed to me. After about an hour, I called again to follow up because I had not yet received the email statement. After ending the call, I checked my bank account while trying to purchase electricity and discovered that another debit had gone through, making it the fourth debit on my account. This situation is extremely concerning and has caused inconvenience. I kindly request that this matter be treated with urgency, that the incorrect debits be reversed immediately, and that I receive the requested account statements as soon as possible. Please investigate this matter and provide feedback urgently. Kind regards, Motlalepule Samuel Sello