SB
Sharleen B
1 reviews | Active since Jan 2018
29 Jan 2018, 07:39
Incorrect debit order
I had a debit order due on 29/12 and Finchoice requested an earlier date for debit and I supp**** 22/12 the debit was successful and they still tried to debit my account on 29/12. They now have taken the 'missed' debit order including the debit order due for 31 Jan on the 25 of Jan claiming I'm at fault when Im not
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Replies (3)
Finchoice's replyOfficial
30 Jan 2018, 10:32Good day,
Apologies for the service you have received. We've escalated this to Management for you. We'll be in touch to resolve this issue.
Kind Regards
FinChoice Team
Best regards,
Finchoice's reply30 Jan 2018, 10:32
Official
Good day,
Apologies for the service you have received. We've escalated this to Management for you. We'll be in touch to resolve this issue.
Kind Regards
FinChoice Team
Best regards,
SB
Sharleen B's updateReviewer Update
02 Feb 2018, 11:11No call or solution yet to my problem - had a brief call and had to re explain the problem and to this day no call or solution no matter how many times you request a call back - the call cut and from there no one called again
SB
Sharleen B's update02 Feb 2018, 11:11
Reviewer Update
No call or solution yet to my problem - had a brief call and had to re explain the problem and to this day no call or solution no matter how many times you request a call back - the call cut and from there no one called again
SB
Sharleen B's updateReviewer Update
05 Feb 2018, 13:52so now after 2 weeks i was told yes they see its their fault they will fix it and in the afternoon Im told Finchoice is not wrong I still owe them money - I now reported them to the FSP Board
SB
Sharleen B's update05 Feb 2018, 13:52
Reviewer Update
so now after 2 weeks i was told yes they see its their fault they will fix it and in the afternoon Im told Finchoice is not wrong I still owe them money - I now reported them to the FSP Board