Incorrect bureau updates

My debit order bounced on the 25th and I made sure to make a deposit within the 30 day cycle of my loan period. Finchoice went and updated the bureau as though I didn't pay for the month and that I'm in arrears and I'm not. I called the call center to correct this because my career is highly dependent on a clean credit profile, Finchoice acknowledges that I'm not in arrears but insist there's nothing they can do to correct the issue even though they did a bureau update with incorrect information. I asked for my issue to be escalated, apparently there is no escalation process, no complaints department and no resolution team beyond their call center. PATHETIC service and non-compliance of the NCA!