Incorrect amount on my App

Dear FinChoice Management Team,

I am writing to formally dispute the incorrect loan details currently reflecting on my FinChoice App and my credit profile. Despite trying to resolve this matter through your customer service channels, the issue remains unresolved. Below are the details of the error: Full Name: Xolani Kambule South African ID Number: *** FinChoice Account/Loan Number: 24 Month personal Previous Support Reference Number: *** Description of the Error: The app is showing an incorrect remaining balance of R66 953.08 instead of the correct amount less the arrears that I have settled. The app is showing a missed payment/arrears for May 2026, but I successfully made this payment. May you please confirm what I should do further please see below attached proof of payment and record from you guys however on my App it still reflects the incorrect balance information.