*********** Staff

Finchoice must start employing quality employees and not just a bunch of useless agents who have no clue of the real meaning of customer service. I called earlier on today between 13h16 & 13h22, and I was attended by a stupid agent by the name of Aya, my request was simple, I requested to be transferred to Magmoeda Arries, and she told me that they don't have anyone by that name, I mean like what the heck is she referring to because I have been recently communicating with Magmoeda via email, she then placed me on hold and then told me that maybe Magmoeda works at the Back Office and that they don't have an extension for Back Office, upon requesting to speak to her Manager, she just went mum for a couple of minutes then she placed me on hold for a long period without saying a thing. This stupid employee must understand that she is employed to work and not to give irrelevant and stupid answers to clients. If she can't do that, she must just resign and give passionate people an opportunity to excel in that role.