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saliyan W

1 reviews | Active since Nov 2013

11 Mar 2022, 05:13

*********** Finchoice

My mother passed away in August I sent her death certificate to fin choice, I even called them but they keep sending me emails. This is annoying!!! I called them and asked them to please stop this, the consultant assured me that they have the death certificate and it will be escalated. As I did complain previously we do not need to be reminded a thousand times that my mother has passed. This has been such a difficult time for us and then to top things off we get emails from inconsiderate companies that employ *********** people who can't do their jobs to keep reminding us that she's no more. How many times must I call? How many times must I send an email??? I'm going to post it all over social media because when I see this happening it's either they are stupid or they trying to get money out of the family members

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Replies (2)
Finchoice
Finchoice's reply11 Mar 2022, 19:46
Official
Good day,   
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
    
The finchoice team 
sW
saliyan W's update13 Apr 2022, 19:04
Reviewer Update
It's my mother's id ***. You were suppose to contact me to get this information. I received yet another email from you. You guys go the extra mile to get money out of people but can't go the extra mile when there's a problem!! I want this thing sorted out immediately otherwise I have to take further action. I called you guys soo many times. Each consultant can see the death certificate on the system how is it that some of you are soo damn blind? I'm sick and tired now of your disgusting staff that can't do their damn jobs man