*********** call center agent

How *********** and unprofessional can you get? Try out finchoice! I phone the call center ( ********** 246) after I have received a message that I can get 15% on my settlement amount during April. Apparently you cannot if you account is with the debt department. So why do you send this messages out - "I don't know anything about the telemarketing department". Then I questioned on how I can settle my account - even if it is without the 15% discount. Apparently I can't! Then this agent - Asakone just leave the conversation hanging there, not answering me on my questions - while I can here all the conversations in the background. I dropped the phone and then phone back to ask this lady why she is so patronising. Getting through to Vuyiswa that will call Asakone, I am still holding on, waiting for Asakone AND Vuyiswa 25 min! Finchoice - you missed my payment to settle my account and a client for life due to your staff's incompetency! At least Vuyiswa tried!

Train your staff and teach them normal manners! Same on you!