*********** and useless customer care

My name is Nwabisa Ntsiko ID No: ***. I have been requesting for the company to update my accounts as they are showing in arrears and eft payments and debit orders have been paid. I've been told that its transferred to the relevant department but to no avail and this is affecting my credit score and payment history due to the companie's negligence. And the customer care department is useless as they never seem to know what is wrong or what must be done to remedy the status of my accounts.