*********** and have no intergrity

on the 20th of July FINCHIOCE debited my account on the 26/07/2015 i called them to ask why was my account debited as i am under debit review the lady I spoke to said yes she can see that and she will forward my query to the credits department, i received a sms the following day ref 058708 . the amount was not credited i called in again and i was advised that they are still waiting for my bank statement i faxed the bank statement on the 31/07/2015 and today I called again to do a follow up and I requested to speak to a team leader who i had to wait 20 for minutes on the phone to speak to him, he advised me that the company will not credit back my account due to the fact that they only received my application on the 17/07/2015 which i know for a fact that is not true. i have never seen a financial institution with such *********** staff especially a team leader with no integrity. I called the debt review company and asked them to send me all the communication that was sent to all my creditors and I noted that first communication was sent in May. Finchioce sent a letter of acceptance on the 17/07/2015 \ so I wonder when did they receive the request""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;623434;33;1;2;1;1;5;3;5;15/08/04 10:33;144;4;15/08/04 9:15;15/08/04 8:09;opening a business account ;8,20E+12;FNB Business Banking;***;i oepned an account online with FNB Business Banking as an exitsting FNB client on the 14 July 2015 , the did add my account to my profile and requested docs to be sent which i did send it to them and got a respond with a reference and they say they will contact me within 3 working days which they did not , i called them and ask the status they say the will call me to verify the docs i sent to them after two days no one called i called them again the escalate the matter to higher level then i got a call and the requested me to send again the docs and i did, the called again after two days and they confirmed they got it and the will contact me within 10 mins to verify and then active which never happen now i am going to the 4th week just waiting to open a business bank account , which i feel the services is not update standard , they don't fulfil their promises to client , now my business has stopped because i cannot use the account they gave me ,opening an online services it seems they are still struggling to use FNB Business Banking. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;880488;893260;16;2;0;1;0;0;2;15/08/19 11:36;144;NULL;15/08/04 10:01;15/08/04 9:12;****** MONTHLY BY MTN;8,80E+12;ANNA;***;I upgraded my contract after 24months, took a tablet on top up en my expected monthly fee was +/-R350. First month of the upgrade, R690 went off my account., 2nd month R870, 3 rd month R2000, 4th month R950. So I have been struggling for 4 months to get my money back and also correct the contract. The documents I signed clearly say top up. I am beyond disgusted with MTN and the worse is how they don't care. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;881163;33;1;2;0;1;0;0;2;15/08/05 15:45;144;NULL;15/05/01 15:03;15/08/05 13:21;Worst Service Ever!!;8,11E+12;First National Bank;***;FNB you are a joke! After receiving SMS's to say that my business account would be frozen if I don't submit the relevant documents. After phoning an FNB representative they came to my office to collect all the relevant documents and sign all the paperwork. I was assured I had done everything I needed to do to keep my account open. Only to have my account frozen 2 weeks later, that was nearly 3 months ago! My account is still frozen! Each time I submit documents I get asked for more documents and more documents! Most times it is weeks between document requests. Your customer representatives are rude and NEVER return calls or emails. I have logged complaints on your website with no reply. I have received emails to say you have all the relevant information needed to re open my account weeks ago but still no one at FNB can tell me when I can access my account!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;362737;786077;9;2;0;1;0;0;2;15/08/06 11:37;144;NULL;15/08/06 10:48;15/08/06 9:13;Bad Attitude - No Accountability - Late/No Reply;8,00E+12;Call Centre ;***;I called on 29 July to query being over debited for a new handset policy taken out on 18 June 2015.<br> <br> I was advised it would be investigated and I would receive feedback within 2-3 working days, but as expected a week later, no feedback. <br> <br> When I contacted the call centre today at 10.07 am I was on hold for approx 14 min before I disconnected the call. <br> <br> I then called back again at 10.25 am and was on hold for ANOTHER 14 min again whilst waiting for a team leader /supervisor who didn't want to take the call and gave me some long story that the refund had been loaded and authorized.<br> <br> I called back a third time and eventually a supervisor Roslyn promised to investigate why no notes were loaded onto the system for my interaction on 29 July.<br> <br> She also promised to load the refund THAT WASNT LOADED BY THE PREVIOUS AGENT ON CALL NO 2 and explained that there was no debit for June, and July's debit was for June, July, Aug & Sept however June sub was not even pro-rata.<br> <br> I would like a call back to discuss this matter and feel that a discretionary credit be passed as this has taken me an hour of my time to resolve as well as almost an hours worth of phone calls from my cellphone.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;881948;188;16;2;0;1;0;0;2;15/08/07 12:09;144;NULL;13/01/03 10:47;15/08/07 9:45;Complaint;6,90E+12;Salamina Mogase;***; We took a contract phone for my son and ****** my the phone so we decided to go cell c to tell them and we said to the they must print us the settlement out because we didn't want pay for the that is not there so they gave us the settlement and said we go to nedbank to pay and bring back the bank resit and they give us the cancellation slip to signed so after year they come back say we are still owing them so now is being two years trying so out this mater and is not getting sorted they all ways go to my wife account to deduct the money every moth we have to go the bank to reverse the money and my wife decided to change the bank so somebody to us report this matter to you. email [Email Removed]<br> Regards <br> Jacob ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;830054;772353;9;5;0;1;0;0;5;15/08/07 15:50;144;NULL;15/08/07 15:24;15/08/07 13:26;Great Attitude;0;Bathabile Madlopha;***;Thank you for all your assistance this week.... You are the best.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;203601;748797;9;2;0;1;0;0;2;15/08/07 16:53;144;3;15/08/07 16:26;15/08/07 14:29;premium increase again;7,91E+12;;***;Another premium increase? <br> Not pleased. Kindly contact me so we can discuss the ridiculous premium amount or cancel my policy<br> Thank you;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;653416;893260;16;2;0;1;0;0;2;15/08/24 10:25;144;5;15/08/11 9:27;15/08/11 8:01;Totally Pathetic and Hopeless;8,71E+12;;***;Logged a complain to MTN over 2 months back and up to date no feedback or response which is a disgust!<br> I pay a monthly fee for service that I cannot utilise. I sent in a device for repairs and every time it comes back of worst than it was. Soo frustrated waiting for a device to be fixed for 3 months and no one at MTN can seem to fix the device after they broke it.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;882123;807;14;2;0;1;0;0;2;15/08/11 11:44;144;NULL;15/08/11 11:09;15/08/11 9:20;Mislead;7,80E+12;;***;On friday, 7 June 2015, game ran a promotion for 2 Sinotec Tabs for R1000. Upon arrival at the Gateway branch, I was told thst they are out of stock. After getting back to the office I called several stores to enquire if they had stock available. The pavilion branch informed me that I can come in and pay, in order for them to invoice and I should receive stock within 3 days. Within an hour I was at the pavilion store, driving all the way from Umhlanga to be told that they stopped invoicing as they cannot take any more orders. This is highly frustrating and a waste of my valuable time.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;485526;25;1;2;0;1;0;0;2;15/08/11 15:23;144;NULL;15/08/11 14:56;15/08/11 12:59;Bad service;7,31E+12;;***;I did an online application for a credit card on 22/07, I was asked to send personal documents payslip etc...which i did on the same day. I then received a text to say my application is being processed. Then 3 days later i receive a text saying they cannot process my application because my application was incomplete, I then called and I was told that I did not enter my email address, the contact person then updated it and it was processed again 3 to 4 days later i receive a call to confirm my income and the person says they'll contact me shortly which they did not. I had to call the call centre at least 5 times just to check on my application. Finally i called AGAIN on the 11/8 only to be told it was declined because of my credit score. Now on the 22/07 a credit check was done yet they still processed my application then on the 06/08 another credit check was done and my score was even higher than what it was on the 22/07. I would appreciate it if you could explain why you would even process an application with a \bad\"" score"""