1 reviews | Active since Nov 2015
*********** and **********
I app**** for R1000 mobi money on the 12 August ,the funds were deposited into my fnb account which is closed ,I updated my new bank details and sent a letter from fnb stating my account was closed on the 11 July. Up until today I haven't received the R1000 withdrawal,which I no longer need , however there is an up coming debit order the 25 August . How can you want to debit my account if I never received any money from you ? What kind of ********** nonsense is that? Unless the money gets paid into my new account no problem but I have not received the funds . When I call your call centre I'm being told the matter was escalated but that's it nobody knows anything. Should I take the matter further ? To the CPA or ombudsman? This is ridiculous. Please have this matter sorted asap because I am not paying for something I did not receive
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team