*********** accounts/finance department

Item: Finchoice
Rating: 1
Author: Nonhlanhla N

I have paid my 24 months loan with finchoice and I keep receiving calls that I owe 1 last instalment I have sent bank statements to them to shows all payments we're received I have ref numbers logged and they all come back as resolved with no feedback (657630;661644;235723) today I spoke to Tasnem who advise its interest charges which is R+-300 per month however when I calculate the month she advised I missed payment for March 2020 its does not add up to R+-900 of interest fees

I have been waiting for finance department to contact me since September till to date I jeep on receiving calls from agents with no clue what the charges are for finchoice lacks communication with its clients I don't even have a single invoice from them

Helpful (0)

Replies (2)

Finchoice's replyOfficial

23 Nov 2020, 15:12

Good day,

We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.

The finchoice team

Finchoice's reply23 Nov 2020, 15:12

Official

Nonhlanhla N's updateReviewer Update

27 Nov 2020, 07:48

Instead of investigation been done and a call back being offered I wake up to a debit order of R1149.44 this is debit order 25 for a 24 months loan how pathetic is this
Finchoice get your books in order and stop this its so inconveniencing that I have to go to the bank now an reverse this debit I HAVE PAID MY 24 MONTHS I DO NOT OWE YOU ANYTHING ANYMORE
the person who should call will be the person to tell me why you want to debit for the 25th time not a person who will ask me if I know that I owe

Nonhlanhla N's update27 Nov 2020, 07:48

Reviewer Update