incompetence on sorting out an existing account

ive been a home choice customer for several years ive bought from them and paid up my account years ago. during this period FINCHOICE contacted me for a loan that i took and everything went smooth since 2011. 4 months ago ive paid up my finchoice account , they then responded that i qualify for a loan with better terms and interests which at first i declined but they kept on phoning every month since. eventually i accepted the offer and we proceded with the application , all questions was asked and answered , BUT at the last step there was a suspect flag on my account which blocked me from taking a loan from them. apparently because ive changed adresses since last using my homechoice account they must first update my account on homechoices side which needed extra documentation because of ***** and so on, the onl will they update my profile wich will then clear my name at finchoices side. now since 11/09/2015 ive been sending my paperwork they asked for and ive received emails back from them that everything is in order at both homechoice and finchoices side....GUESS WHAT??? at 12:40 19/10/2015 still not sorted and still no clear answer and still no happiness!!!