Inappropriate feedback system

I am not happy with Finchoice's non-response to my retrenchment claim query. I submitted a query last year 02 December 2015 with all the requested documents according to their protection claim pdf doc on internet. When I called to check if they received it I was told to do a new affidavit and submit by the 15 December 2015 which I did on the 15 December 2015 and was received however they closed the query claiming I have not submitted the documents. Fortunately I called to check the progress and the said query was closed. I was not happy with that because I feel its Finchoice's excuse not to pay the claim. The claim was reopened and iwas promised feedback which I never receive. Everytime I call for update im told they are waiting on Hollard sometimes they waiting on Guardrisk for approval. I have called and tried to escalate the matter as it is now close to 3months and they still failing to let me know if my claim is successful of declined. <br> <br> Knowing how quick they are to lend people money, Im surprised it takes them 3 months to give me a simple status of the claim. Im disappointed in Finchoices services and their failure to solve my query.