IMPROVE FINCHOICE!

After my last review I got a call from Finchoice and NUVO told me to email my certified ID and Affidavit. I got acknowledgement of receipt and promised a call within 48 hrs. After over 72 hours I HAD to call and make a follow up. Got no answer from ringing phones and got cut off by ZANDILE then eventually got hold of ANITA who said she'll ESCALATE the already ESCALATED problem(according to previous agents spoken to, who assured me all was well - Natasha, Akhona, Sisanda and others). I asked Anita to request her supervisor to call me. She said she will. I'm waiting! It's unbelievable how carefree employees are. Theres no flow of communication. The calks get cut off or go unanswered, oromises are made but never kept, balances go up almost every day... I wonder if there was ever client services training. Finchoice is certainly not deserving of operating. Tjoo