Impossible to get help without leaving a public review

Second review this month, seeing as that is the only way to get through to anyone that is willing to help.

I would like to clarify that the initial issue I left a public review about has since been resolved, and I do appreciate that assistance. However, since then, two new problems have appeared on your system, which has been very concerning.

Firstly, I am now being told that I owe R77 on an account that was already settled. This was one of the issues I tried to address with a consultant today, but it was not resolved. Secondly, I am receiving calls stating that I owe money on an account that has already been paid for this month.

During my most recent call, the consultant I spoke to was unfortunately very rude. While they did eventually realise that I do not owe money on the account they were referring to, they did not address the other outstanding issue and ended the call abruptly.

Since then, I have continued to receive calls from Finchoice, only for the phone to be disconnected when I answer. I can only assume this is happening because the system reflects that I owe money when I do not.

I genuinely did not want to resort to a public complaint just to get a response, and I am hoping these matters can now be properly reviewed and resolved so that communication can proceed more smoothly going forward.

I would appreciate your assistance in correcting these account discrepancies as soon as possible.