nD
nomalanga D
1 reviews | Active since Dec 2019
20 Dec 2019, 14:08
I'm really dissapointed
my experience was bad,finchoice settled my homechoice account,then handed it over to nrb risk solutions that gave me a settlement offer and i paid it.After paying i requested paid up letter and was sent only to find out that when making a follow up as i've been receiving emails and sms that i'm owing,they gave me the wrong paid up letter and they gave nrb wrong account to be settled ,its not mine as per conversation with nrb consultant that was assigned for my account bheki mo***eng who is now telling me that is not his fault and i'm irritating him.So i'm stuck with my account not paid but settled someones account and no one is willing to assist me i think i need an ombudsman.
Helpful (0)
Replies (2)0
Replies (2)
Finchoice's replyOfficial
23 Dec 2019, 11:36Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Best regards,
Finchoice's reply23 Dec 2019, 11:36
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Best regards,
Finchoice's replyOfficial
10 Jan 2020, 10:48Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Best regards,
Finchoice's reply10 Jan 2020, 10:48
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Best regards,