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nathan F

1 reviews | Active since Dec 2015

17 Jun 2020, 09:50

If you want your credit profile messed up go with finchoice.

So ive settled my finchoice accounts end of january 2020. Recieced the paid in full letters and when i call the call centre the consultant says it shows the accounts are settled and she dont know why they haven't updated or sent through the request to the credit bureau. Shes logged the request as usual and still no response from the legal department. Ive had the same issue with fonechoice....surely your legal department can pick this up when they put in my details on the system. Again this struggle and not even their own consultants can get through to the legal department. I appreciate the help i reciece from the last consultant ive spoken to but why must this be escalated in a way where i as a consumer have to fight for you to do your part. Ive done my part in paying these accounts now when u recieved your money its of non importance to you to submit this information to the necessary bureau in order for me to get credit/homeloan. THIS IS THE WORST SERVICE EVER. DO NOT GO WITH THEM THEY WILL SPOIL YOUR CREDIT TRACK RECORD. THE LAST UPDATE FROM THEM ON MY CREDIT RECORD SHOWS NOVEMBER 2019. PATHETIC SERVICE

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Replies (4)
Finchoice
Finchoice's reply17 Jun 2020, 13:25
Official
Good day,

We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our  customer service consultants to contact you shortly.

The finchoice team
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nathan F's update18 Jun 2020, 09:20
Reviewer Update
So i got a call from finchoice legal department yesterday saying it wasnt a legal matter and its not really their issue they will forward the query to the relevant department and they will sort it out. This morning i get a call from a debt collector to say finchoice handed my account over to them for collection. Explain how this works, because when i called finchoice yesterday the call centre agent said on the system it shows all accounts settled and no outstanding balances but I've been handed over. WHY IS THIS SO DIFFICULT TO SORT OUT!!!!!!!!!! WOW I WILL NEVER DO BUSINESS WITH THESE PEOPLE AGAIN ITS FRUSTRATING!!!!
Finchoice
Finchoice's reply18 Jun 2020, 15:22
Official
Good Day

Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.

The finchoice team
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nathan F's update24 Jun 2020, 13:15
Reviewer Update
How many times must i contact fonechoice!!!! Bull!!!! This is pathetic