Identity *****, ********

I have been a victim of Identity ***** with finchoice. I checked my online credit status on transunion a few months ago and noticed there is a account for a personal loan from finchoice. I have never dealt with your company nor made the application. On inspection I also noticed there was not even a credit check done as my I monitor this account weekly and get notifications of enquiries as they happen. I have also gone as far as requesting the South African ***** Prevention Service to list my info to prevent further ***** from happening. This was done on in August 2021. However Finchoice still allowed a customer to make a loan using my ID in November 2021. I have attached a sworn affidavit stating that ********** accounts were opened in my name as well as a letter from SAFPS stating that my details have been added to the SAFPS database which was sent to ***. It's been 6 weeks and I still have not had any feedback. When I send an email and ask what the status is, all they do is say "please be informed that the ***** Team should contact you once your investigation has been completed." But nothing happens even after following up every two weeks. I've logged this query on the 16th February 2022. I'm beginning to think they don't even have a ***** department because it's impossible for someone to be so inefficient in their job! If this matter does not get resolved by you or Transunion is the allotted 20days I will send this to my legal department to pursue further.