KL
Kabelo L
1 reviews | Active since Feb 2022
01 Feb 2022, 16:28
Identity *****
Been struggling to get a letter that I was cleared for a ***** activity on my identity, your legal department does not answer my calls, it has been 3 months looking for this letter and I'm no getting any joy, your customers service consultants are always clueless of what I am looking for, this is really frustrating and emotionally draining as it halted my financial assistance with other financial institutions as they are looking for this letter to proof that I am cleared off the ********** activity.
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Replies (2)
Finchoice's replyOfficial
01 Feb 2022, 22:13 Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply01 Feb 2022, 22:13
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
KL
Kabelo L's updateReviewer Update
07 Feb 2022, 12:30Kindly advise as to when I will have the letter, it has been more than 5dyas and I have not received the letter.
KL
Kabelo L's update07 Feb 2022, 12:30
Reviewer Update
Kindly advise as to when I will have the letter, it has been more than 5dyas and I have not received the letter.