I wouldn't go back again...

I called on Monday requesting a paid up letter, called again yesterday as I had not yet received it and I stated the urgency of this letter and it still hasnt been resolved.

I spoke to Maurice who promised to call me back which he still hasnt done. Instead I called back to follow up and when I got through to him he didnt know what my query was about and he dropped the line intentionally after pretending he could not hear me on the other end.

I called immediately again to get reconnected with him and after getting through to an agent I requested to speak to Maurice. I was put on hold for a while and was told that he couldnt take my call because he was going into a meeting. I was told by the agent that he would log a refund inquiry which I was told was done yesterday already.

Maurice told the agent that he would give me call during the course of today (which I highly doubt will happen as it seems he is running away from my request.

Im am highly dissatisfied with the service, not only with the agents but with management itself. I needed this matter resolved two days ago and its still unresolved.

I am awaiting someone to contact me regarding this.

Regards Nelisani