I want to mobi money account rectified!!!!!!!!!!!!!!!

Pureley pathetic service received from Finchoice. they messed up my mobi money account. I took out a mobi moey loan with fin choice which was paid on the 30th of October 2018 via debit order. From past experience with the fin choice once the loan has been paid up the system either generate a message reloan available or no loan available; something to that effect. My account reflected a balance of -R76.37 which was a credit balance that was due to me and underneath that balance there was a message no withdrawal available. Now bear in mind that no withdrawal available has nothing to do with no reloan available or not. Anyway i contact the call centre on numerous occasions and have just been given the runaround for over a week now. i send approximately 10 emails with noresponse whatsoever!!!!! Anyway they advised me that a refund for that R76.37 was being processed. i advised them that I do not care about the refund, they can write that off so a possible reloan may be made available. On friday 02/11/2018 a consultant by the name of abdul advised me that he would assist me on monday morning 05/11/2018 by resolving the issue with the "back office" / management. only to find out after numerous calls that this was not done. A consultant by the name of Azewe then got in touch with a consultant by the name of Azewe on 06/11/2018 who advise me that he put through a request on the system to have the R76.37 cleared and that a possible reloan could become available. he said he will keep me posted. he called me the next day and advised me that the balance is now Zero and there is areloan of R1495.00 available. When I logged into my account this was not the case. The balance reflected Zero, but the message underneath the balance still said no withdrawal available which makes no sense at all. Anyway i decide to test the "waters" and click on request settlement quotatiosn, and guess what, the balance of R76.37 which was due to me and which I requested to be written off was reflecting as an amount to be settled. after numerous calls i then got hold of Aziwe and advised him of this rigmarole. He puts me through to a person by the name of Daseega Aadriaans who advised me that she would look further into this matter and revert to me today, 08/11/2018. i received no feedback and when I tried contacting her at the call centre I just got proverbially thrown from pillar to post! I WANT MY MOBI ACCOUNT RESET. THAT BALANCE THAT REFLECTS R76.37 WHEN I CLICK REQUEST SETTLEMENT QUOTE MUST BE GONE. AND I WANT THE SYSTEM TO GENERATE A MESSAGE SHOWING ME RELOAN AVAILABLE OR NOT, AND NOT SAYING "NO WITHDRAWAL AVAILABLE" PATHETICALLY POOR SERVICE. NO CUSTOMER COURTESY AND EXTREMEELY UNPROFESSIONAL. I WANT THIS MATTER RESOLVED WITH EXPEDITION, THIS WEE****!!!!!!!! KESHEN CANTHASAMY CELL; ********** 729