KL
Karabo L

1 reviews | Active since Dec 2023

29 Nov 2025, 09:12

I WANT MY PAID UP LETTERS.

I have paid all my accounts in full. Bit I have to struggle and beg for paid up letters. Capital data tells me ill receive it late December cause you apparently send payment files once every month. Why does everything have to be struggle with finchoice. Now I must have a debt review flag on my head for more months because I am left with paid up letters from you in order to get my clearance certificate. This is continuously having a negative impact on my life. I need those paid up letters. Why was I not informed that you take forever to send paid up letters. THIS IS UNACCEPTABLE. ALL OTHER CREDITORS PROCESSED PAYMENTS TIMELESSLY BUT I MUST RUN AFTER YOU FOR THEM. CAPITAL DATA IS NOT HELPING. YOUR LINES ARE ALWAYS BUSY. ITS BEEN OVER A MONTH STRUGGLING TO GET HOLD OF YOUR CONTACT CENTRE.

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Replies (7)
Finchoice
Finchoice's reply29 Nov 2025, 09:18
Official
Hi Karabo L,

Thank you for bringing this to our attention. We’re sorry if you felt unsupported, and we want to assure you that we’ll be looking into your query and doing our best to resolve it promptly.

The FinChoice Team
KL
Karabo L's update01 Dec 2025, 10:24
Reviewer Update
I received a message that my ticket has been closed yet I was not told of the verdict,what was the conclusion? Was paid up letters sent to me? How did you handle my issue?
KL
Karabo L's update04 Dec 2025, 19:58
Reviewer Update
I will be seeking legal help as of tomorrow. It's my credit profile getting ruined. You are continuously messing up my chances of ever owning a home with this runaround. It's been too long. It feels as though you are doing it on purpose. I received a settlement quote from you and payment was made as it instructed and now you don't recognise banking details I obtained from you. And I must keep asking for paid up letters. I am done being nice.
KL
Karabo L's update13 Dec 2025, 11:39
Reviewer Update
I have been trying to obtain paid up letters from finchoice for weeks now. Each time there's a different story. First I was told the account paid into does not belong to them. I sent proof that I received those payments details from them and they said they'll get back to me but never did. When I enquired again,I was told they will update records in mid December but still nothing. When I call capital data they refer me to finchoice. Then finchoice refers me back to capital data. I am tired of the runaround.

Payment was made to an account number sent by you finchoice. If a mistake was made,that's not mine. Why should I pay for it? When will this issue be resolved? Why am I the one negatively affected by this? Why is finchoice so relaxed when there's a problem that is derailing my life in so many ways?

I demand answers, actually I demand those paid up letter. I am referring the matter to NCR. You said you will call me with feedback 5 days ago,never received that call.


KL
Karabo L's update02 Jan 2026, 12:47
Reviewer Update
It's been months and you still refuse to update my accounts and provide me with paid up letters though you have been paid. It seems like you are running a **** and determined to ruin lives. You said you'll have updated records and sent paid up letters by end mid December but still nothing. How disgraceful. I CURSE the day I app**** for financial assistance from you!
KL
Karabo L's update09 Jan 2026, 22:55
Reviewer Update
It's been months and you are still refusing with my paid up letter. Why are you doing this? What kind of a **** are you running. Emails are now ignored yet I continuously receive messages demanding payment. What payment? Must you be paid twice for the same account? Proof of payments sent many times but you still won't acknowledge them. You ignore them as though the banking details were not received from you. What more do you want,that I write an open letter and commit suicide due to the level of stress you are subjecting me to? I want to clear my name from debt review so I can get a bond,get a home for my family but you are Actively in my way. I request you deal with this asap.
Finchoice
Finchoice's reply12 Feb 2026, 10:33
Official
Good day Karabo,

Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.

The FinChoice Team