TM
Tshegofatso M
1 reviews | Active since Jan 2019
08 Jan 2021, 13:37
I want my paid up letter since I have settled my account I havent received one
I have been emailing finchoice regarding my account for a while now and no response even after their turnaround time. Its funny because they dont have problem contacting me when they are selling their funeral policies but when it comes to account quiries they ghost on me. I have settled my account a long time ago and all I want from them is my paid up letter and no one seems to get back to me regarding this
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Replies (4)
Finchoice's replyOfficial
08 Jan 2021, 14:20Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply08 Jan 2021, 14:20
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
TM
Tshegofatso M's updateReviewer Update
08 Jan 2021, 16:16If I may ask, when will I be getting a response cos I have been trying to contact you via emails, no response
TM
Tshegofatso M's update08 Jan 2021, 16:16
Reviewer Update
If I may ask, when will I be getting a response cos I have been trying to contact you via emails, no response
Finchoice's replyOfficial
11 Jan 2021, 10:25Good day,
Your query has been escalated to the relevant department and we await feedback.
The finchoice team
Your query has been escalated to the relevant department and we await feedback.
The finchoice team
Finchoice's reply11 Jan 2021, 10:25
Official
Good day,
Your query has been escalated to the relevant department and we await feedback.
The finchoice team
Your query has been escalated to the relevant department and we await feedback.
The finchoice team
Finchoice's replyOfficial
13 Jan 2021, 08:34Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply13 Jan 2021, 08:34
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team