I WANT MY PAID UP LETTER ASAP.

Bad service that I received from Finchoice.I requested a settlement letter to pay their acc,same was done on the 16/10/2020.I called on the 19/10/2020 to check whether they've received my settlement.The guy who answered asdvised that the money is received but not allocated into my account.I called again on the 20/10/2020 spoke to Shinel to adv that I must sent the proof of settlement to ***,I did that she promise to escalate the matter to another department so that they can resolve or credit my account.Today I called spoke to Ndileka who advised that they only amount that they picked up is the debit order that went off yesterday,maybe the money was paid into Home choice I advise her that the payment was done as per the settlement letter from their company.I advised all of them how urgent is the matter but I am not winning form this company.I need this matter to be attendant ASAP.The money was paid into the account supp**** by them on the settlement letter.