I WANT FEEDBACK

It is so frustrating to know, when you depend on a company to follow up on your query and they don’t. I have app**** for the amount available to me, they first had an issue where I already had an application which I did not. They corrected that and advise me the money will be in a day. Tuesday Melissa calls me on my cell number ********** 802 and advise me someone else is using my cell number that’s the reason why the money is not yet in the IT will call me. Till today no one has sorted this out, how is it possible that they call me on my cell number but telling me someone else is using my number does that even make sense. I am so tired off this nonsense, if they don’t want to help a customer don’t, but do not give them **** excuses.