DP
Delwazi P

1 reviews | Active since Oct 2020

28 Nov 2023, 11:28

I spoke to an agent by the name of Wendy

I spoke to an agent by the name of Wendy. She's very rude, couldn't answer the questions that I asked. She had the audacity of asking me if I want to speak alone. It's bad enough that they call a person everyday for the same after having had a conversation or arrangement with 1 of them. Finchoice should invest in systems that update after every encounter with a client. As well as invest in training their agents and educating them about the importance of TCF. I'm really not happy

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Replies (1)
Finchoice
Finchoice's reply28 Nov 2023, 14:11
Official
Good day,
 
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
 
The finchoice team