I need my refund

I recently settled my loan that was outstanding according to credit bureau, i called the same day to esquire about my balance and i was told by the consultant exactly the amount i have seen as an outstanding balance on credit bureau. Again i called 17 August to tell them that i want to be sure that my account was R0.00, the lady on the phone informed me that i still owe an amount of R7000 and something and the reason was when i paid the loan the system automatically settles the other account(laptop account), we agreed that i want that money to be transferred back to the loan account because is what i have paid, and the other i will continue to pay untill i settle it. I was then told by the consultant that she will ask the accounts department transfer of that money to go back to my account so that i have a R0.00 balance. Today i was surprised to see the very same installment of R2500 off to my account, then when i called around 07:45, i was told by the agent that she will ask for the refund and it will be in my account and it will take two hours. After four six hours i called to enquire again as to why my money is not debited, she said before after settling my account i had an amount of R2500 that is why they have deducted. I really dont understand that after settling your account you still have an outstanding amount.

Now i am told that i have only R300 and something that will be deducted????

Please assist as a matter of urgency as you have ****ed my budget for this month. I have been calling and hearing different stories. FINCHOICE ********** 1 181025