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TEBOGO S
1 reviews | Active since May 2011
03 Jul 2019, 13:42
I need a paid up letter
Hi,
I paid up my account and requested a paid up letter. I phoned more than 5 times, to no available. Everyone who answers the phone tell me that the reason why am not getting paid up letter is because the account will be closed! ***? Send that paid up letter and close the account for good. Stop this arrogance.
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Replies (4)
Finchoice's replyOfficial
03 Jul 2019, 13:47Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Please feel free to contact us on ***and You may ask to speak to one of our Customer Service Team Consultants who would gladly assist you with your Query.
The FinChoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Please feel free to contact us on ***and You may ask to speak to one of our Customer Service Team Consultants who would gladly assist you with your Query.
The FinChoice team
Finchoice's reply03 Jul 2019, 13:47
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Please feel free to contact us on ***and You may ask to speak to one of our Customer Service Team Consultants who would gladly assist you with your Query.
The FinChoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Please feel free to contact us on ***and You may ask to speak to one of our Customer Service Team Consultants who would gladly assist you with your Query.
The FinChoice team
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TEBOGO S's updateReviewer Update
11 Jul 2019, 13:54So I spoke to about three (3) consultants this past week, they all confirmed that I over payed of my account by around R95,00, to an extent that one confirmed yesterday that the refund was actually processed already. Today when I phoned in, another consultants tells me that actually there is no refund, that the three colleagues of his were misinforming me. He wanted to go on and explain. Please refund the over paid account and close the account. Thank you!
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TEBOGO S's update11 Jul 2019, 13:54
Reviewer Update
So I spoke to about three (3) consultants this past week, they all confirmed that I over payed of my account by around R95,00, to an extent that one confirmed yesterday that the refund was actually processed already. Today when I phoned in, another consultants tells me that actually there is no refund, that the three colleagues of his were misinforming me. He wanted to go on and explain. Please refund the over paid account and close the account. Thank you!
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TEBOGO S's updateReviewer Update
16 Jul 2019, 08:12Hi, I am still waiting for feedback. Please advise if I should escalate this matter.
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TEBOGO S's update16 Jul 2019, 08:12
Reviewer Update
Hi, I am still waiting for feedback. Please advise if I should escalate this matter.
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TEBOGO S's updateReviewer Update
16 Jul 2019, 08:31PLEASE CLOSE THE ACCOUNT. I SEE IT IS STILL ACTIVE THOUGH I RECEIVED A SETTLEMENT LETTER ADN THERE IS A R93,90 DUE TO ME.
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TEBOGO S's update16 Jul 2019, 08:31
Reviewer Update
PLEASE CLOSE THE ACCOUNT. I SEE IT IS STILL ACTIVE THOUGH I RECEIVED A SETTLEMENT LETTER ADN THERE IS A R93,90 DUE TO ME.