I have a loan and a mobi account with this company.So last year December I was offered an option to Skipp the payment for that month via SMS I opted for that option even though i payed the mobi account.But latter on I was told that I'm owing the loan for

I have a loan and a mobi account with this company.So last year December I was offered an option to Skipp the payment for that month via SMS I opted for that option even though i payed the mobi account.But latter on I was told that I'm owing the loan for that month, after receiving calls for almost 6 times a day telling me that I owe them money I then asked that they take double month end of January of which they did.The problem that I really have is that when I log on to my profile it says that I'm still in arrears, I've called their call centre for over 6 times already and haven't been helped(they don't give reference numbers they are unprofessional and rude)I've sent them a mail with proof of payment since 30 Jan,I've been following up or asking for an update for almost every for days with no f***!n update.im really suck of this guys They are quick to log ITC records when you open accounts but when you pay them up they don’t update the records and you cannot get the accounts off your name . Really disappointed..