I dont understand!!

<p>Good day,</p> <p> </p> <p>I dont understand why a person cannot contact you, or is it so difficult to sort things out on email or telephonically.</p> <p>My ITC was updated on 1 reference ( ********** ) but not on reference ( ********** ) it annoyies me can you kindly update the ITC system.</p> <p> </p>