SK
SIPHIWE K

1 reviews | Active since May 2019

11 Feb 2025, 09:40

I did not apply for a loan

Hi, my name is Bongekile, I received a message stating that I might qualify for a loan from finchoice, so responded to the message wanting check how much I qualify for and the response was declined. To my surprise yesterday afternoon I received message from my Capitec bank account saying there is amount R39991.00 credited to my account of which no one called me to confirm if I really wanted the money or not. I called in to the finchoice office to tell them I don't need the loan and the lady I spoke to by the name of Nandi told me that even if finchoice takes the money I still need to pay monthly installments which I have no idea how much because no call me to explain how did receive the loan without even agreeing to any terms and conditions.

0
Replies (4)
Finchoice
Finchoice's reply11 Feb 2025, 09:47
Official
Good day Siphiwe,

We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.

Please allow us to investigate your query and resolve it.

The FinChoice Team
Finchoice
Finchoice's reply11 Feb 2025, 15:08
Official
Good day Siphiwe,

Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.

The FinChoice Team
SK
SIPHIWE K's update11 Feb 2025, 16:40
Reviewer Update
Hi, the above query has not yet been resolved and can someone please attend to it urgently.
Finchoice
Finchoice's reply22 Feb 2025, 10:06
Official
Good day Siphiwe,

Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.

The FinChoice Team