I app**** for a loan and the process takes 24 to 48 hours ,it's way past the time and they have not assisted

I app**** for a loan and the process takes 24 to 48 hours ,it's way past the time and they have not assisted. Yolanda mentioned the funds will be paid yesterday or this morning,it did not happened. There is an *********** person called Craig who is rude and has a dont care attitude working in the docs department This is terrible service. I will never use the service again Let me down when I need help now