I am writing to express my extreme dissatisfaction with the handling of my recent account settlement

I am writing to express my extreme dissatisfaction with the handling of my recent account settlement. Despite my loan being fully paid on October 1, 2024, several issues remain unresolved. My initial dispute regarding the unauthorized debit of R132 was addressed, but the additional bank charge of R3.50 was not refunded. More concerning, however, is the lack of confirmation that my account has been closed and the non-issuance of a paid-up letter. I request: 1. Written confirmation that my account is officially closed. 2. Issuance of a paid-up letter. I am extremely dissatisfied with the level of service provided and the delays in resolving these straightforward matters. I expect prompt attention to these issues and a resolution within the next 72 hours.