I am not impressed at all...

I made a application on the 13th and sent through all my information as requested on the very same day. I received a sms on 16/04/17, requesting for the same information i sent through on 13/04/18. I called in to be transfered from different departments and I was told that all that needs to happen is for the loan to be activated, however no documents are still needed. I am still waiting and no communication what so ever, do you guys understand that when people do these requests, they don't have the luxury to be waiting forever... Your call centre, was calling me everyday for me to take up this service and when i finally do, it takes forever. Can this be handled properly and with urgency?! I am not impressed at all...