I am deeply disappointed with Finchoice’s service regarding my MobiMoney account (Account No: ***3). Their handling of my concerns has been unacceptable and unprofessional. I feel misled and unfairly treated,

I am highly frustrated with Finchoice regarding my MobiMoney account. The account was paid in full with three successful debit orders in October, November, and December 2023. Despite this, I received an SMS from CAPITALDATA claiming I owe money. When I contacted Finchoice, the consultant incorrectly stated that I had not paid December and claimed I took another loan in January 2024, which is completely false.

I provided my FNB bank statements as proof of payment and also to prove that i never took another loan, but Finchoice refuses to correct their systems. To make matters worse, whenever I call their customer service, the agents open my profile and immediately hang up the phone. This is unacceptable and unprofessional. I demand immediate action to rectify my account and clear my name.