AY
Andy Y

1 reviews | Active since Sept 2014

07 Feb 2024, 12:31

I

Finchoice incorrectly updated my credit report saying that I was in arrears for 4 months in their account. I contacted the call center today and they say that they cannot see arrears on their side, they also cannot send me a letter saying I was never in arrears. How? When the company is the one that sent the credit bureaus the updates? I need my payment history updated t the credit bureaus immediately. I closed your accounts last year.

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Replies (2)
Finchoice
Finchoice's reply07 Feb 2024, 12:42
Official
Good day,
 
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
 
The finchoice team 
Finchoice
Finchoice's reply11 Mar 2024, 11:38
Official
Good Day

Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.

The finchoice team