Horrific service

Absolutely terrible experience. I took out a loan setup a debit order my account has funds. They have not attempted a debit order yet are sending threatening messages I'm calling customer service for the last three hours and agents are rude they drop the line. Their Facebook messanger is just as useless as I've reached out and still no assistance provided. NEVER again will I be taking a loan with this institution. I've emailed, phoned and reached out on social media none of their channels seem to be in the mood to assist their customers