LM
Luthando M

1 reviews | Active since Aug 2019

22 Nov 2025, 07:29

Horrific experience! No wonder it deserves 1 star to non

Good morning,

Trust you are well.

I had called numerous times regarding my finchoice account that is in debt and I wanted to schedule a repayment arrangement with you however one of your consultant advised me that my account is now with DMC. I called DMC and they said that they do not have my account. I called again and one consultant told me that she was going to inform the attorneys department and they are going to give me a call. I waited for that call for 4 weeks until today, still no call back from Finchoice. When I logged into clearscore today I saw that my account with finchoice is active plus another DMC account with the same amount of money I owe. Shouldn't the debt be transferred to the DMC institution? How is that possible? You guys are a ****! And lack integrity and honesty. I demand a call back urgently as I am tired of you guys with your consultants that drops my call everytime I call. I am taking matters to my own hands.

Regards, Luthando Mdluli

0
Replies (2)
Finchoice
Finchoice's reply24 Nov 2025, 08:13
Official
Hi Luthando M,

Thank you for sharing your feedback. We want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and will do our best to resolve it promptly.

The FinChoice Team
Finchoice
Finchoice's reply16 Feb 2026, 12:35
Official
Good day Luthando,

Please be advised that your complaint has been closed. If you have any further concerns, please email us at ***.

The FinChoice Team