SN
Salani N
1 reviews | Active since May 2013
18 Nov 2024, 15:27
Horrific customer service
I did application on 13th of October 2024, sent required supporting documents (X3 payslips) on the 14th of October 2024 and did the debit order mandate on the same day. When you login to check the status it will either show you wrong application dates or incorrect amounts. I spoke to Melissa today for over 15 minutes. She just told me to wait for sms. I am still waiting. The service is bad. Just hope they do not take money from my account.
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Replies (2)0
Replies (2)
Finchoice's replyOfficial
18 Nov 2024, 15:49Good day Salani,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's reply18 Nov 2024, 15:49
Official
Good day Salani,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's replyOfficial
19 Nov 2024, 15:19Good day Salani,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply19 Nov 2024, 15:19
Official
Good day Salani,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team