JS
Janidean S
1 reviews | Active since Aug 2020
03 Nov 2021, 09:49
Horrible service
Experiencing the worst service ever with finchoice. According to your mobi app the debit order was scheduled on my pay date however it return and showed unpaid there are no indication on my bank account that you tried to debit my account. I emailed you guys the next and up until today no response has been received. I received a message on the app to reschedule the debit order which i did and guess what no funds has been deducted. Now this looks like i am a bad payer. I called your offices 3 times this morning and your agents just feel like dropping the calls in my ear just because i am irate. Please train your staff to deal with irate customers and also fix your systems. I need this sorted ASAP
Helpful (0)
Replies (6)0
Replies (6)
Finchoice's replyOfficial
03 Nov 2021, 15:25Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply03 Nov 2021, 15:25
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
JS
Janidean S's updateReviewer Update
05 Nov 2021, 08:37Good Day, No response has been received from your offices and debit order has gone off however my account still shows in arrears due to your lack of service and communication.
JS
Janidean S's update05 Nov 2021, 08:37
Reviewer Update
Good Day, No response has been received from your offices and debit order has gone off however my account still shows in arrears due to your lack of service and communication.
Finchoice's replyOfficial
05 Nov 2021, 17:12Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply05 Nov 2021, 17:12
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
JS
Janidean S's updateReviewer Update
08 Nov 2021, 08:39Good Day, Still nothing has been done and no contact has been made with me. My accounts still shows in arrears due to a fault on your side.
Kindly fix this asap and send me an email confirmation when its done.
Kindly fix this asap and send me an email confirmation when its done.
JS
Janidean S's update08 Nov 2021, 08:39
Reviewer Update
Good Day, Still nothing has been done and no contact has been made with me. My accounts still shows in arrears due to a fault on your side.
Kindly fix this asap and send me an email confirmation when its done.
Kindly fix this asap and send me an email confirmation when its done.
Finchoice's replyOfficial
08 Nov 2021, 16:42 Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply08 Nov 2021, 16:42
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's replyOfficial
09 Nov 2021, 14:26Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply09 Nov 2021, 14:26
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team