HORRIBLE SERVICE!!

Almost every month my account reflects that it is in arrears. I am unable to make a withdrawal even after overpaying as their website shows that my account is in arrears which is incorrect. I called a couple of times last week and a “query” was created and received an SMS the following day that the query has been resolved which is not true as my account still reflect arrears. I’ve sent emails and called a couple of times. Today I finally got through and spoke to Siphokazi who isn’t helpful at all. She tells me I have to wait 3 months for the account to be updated whereas I am NOT IN ARREARS! Definitely settling my account and never looking back!! Terrible service