Horrible service

I have been with vodacom and the insurance company for more than 4 years I had a Samsung galaxy note 5 that I took in on the 16th of June. I sent in the phone for repairs just to be notified that the claims was rejected due to "usage" which basically means that the fact that I was not using the phone it is no longer under insurance. Which I found very interesting because according to me and my bank account the insurance money is being deducted every single month? I have no other device under insurance and none was communicated to me. After lodging a complaint I was contacted by finchoice saying that they will repair the phone, but I have to pay in R900. I then confirmed and reluctantly said yes, as long as we can get the phone fixed. I then asked if they will arrange everything again as the phone was sent back to vodacom. They did confirm that they will arrange for the phone to be booked again. That was never done. I AGAIN complained about it and arranged myself for the phone to be booked again. I followed up again and again and the only response I got was that they are waiting for the repair centre to sent a quote. This is now 30 July over a month and still waiting. I then received a message from the repair center to confirm that I will pay R5700 for the repair? I am beyond upset. This is horrible service. Due this poor service I wil never again make use of vodacom nor finchoice and I would never recommend anyone to ever using them again