MH
Mandisa H

1 reviews | Active since May 2020

25 Feb 2023, 10:28

Horrible service

I settled my loan account on the 9th of January and my laptop account on the 11th of January. For both accounts settlement was received from finchoice and Fonechoice. I am beyond myself as none is willing to help. The calls cut and they don't call you back. Today I called spoke to Thandi who transferred me to collections and Nola I think was the one from collections who just transferred me back with not even telling me. Well a have had a few of those.

So I asked Thandi for the Supervisor, she said she is working from home but continued to speak to the Supervisor about my case and the line was disconnected. The Supervisor's name is Zuma or Zuko. My call has not been eesponded to. I am asked for countless proof of payment for money that has been received.

The service socks

0
Replies (4)
Finchoice
Finchoice's reply25 Feb 2023, 11:27
Official
Good day,
 
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
 
The finchoice team
MH
Mandisa H's update27 Feb 2023, 08:45
Reviewer Update
I am still waiting
Finchoice
Finchoice's reply27 Feb 2023, 12:22
Official
Good day,
 
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
 
The finchoice team 
Finchoice
Finchoice's reply28 Feb 2023, 20:08
Official
Good Day

Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.

The finchoice team